BIA Victoria - Code of Practice

Code of Practice

A code of practice has been prepared and adpoted by the Boating Industry Association (BIA). The code establishes standards of conduct for all BIA members.
Many of the provisions are a restatement of principles and practices already observed in the industry.

The code demonstrates the high standards adopted by BIA members and the advantages and protection a consumer has in using the facilities and services offered by BIA members.

BIA members aim to achieve ‘best practice’ management goals and strive for quality assurance.

Code of Ethics

As part of the code of practice member companies are placed in a position of trust to:

1. Act honestly and fairly in all business dealings with the consumer
2. Maintain professional courtesy and integrity at all times
3. Ensure all advertising and representations are truthful and accurate
4. At all times act in an environmentally responsible manner
5. Do all that is possible to promote safe boating and education practices
6. Render accurate, truthful and expert advice to the community
7. Strive for excellence in quality of service to customers
8. Promptly attend to all justifiable warranty claims.